Are you looking to make a career change? Do you enjoy troubleshooting and helping get to the root causes of challenges? Are you technically or mechanically inclined? If you answered yes to these questions, a field service technician might be a great job choice for you.
Field service technicians are service-industry professionals who fix equipment, install new systems, and troubleshoot technical problems. Each day can bring a new challenge, which means this role offers plenty of variety for those who don’t want to do the exact same thing day in and day out.
In this article, your friends here at Housecall Pro will tell you everything you need to know about what a field service technician does, the skills needed to do the job, and the income potential you can expect. Let’s get to it.
What is a Field Service Technician?
As you guessed, a field service technician is someone whose progression is to work in the field, helping solve challenges for others. Typically, this is in the HVAC, telecommunications, or manufacturing space. And these professionals are highly sought after, too, as many people don’t have the skills to perform this type of work. This means that there is plenty of work to go around, and if you’re good at what you do, the work will roll in.
So, what does a day look like for a field service technician? Here’s what you can expect and need for a well-done job.
- Core responsibilities: Installing systems, conducting repairs, performing scheduled maintenance, and providing troubleshooting solutions for technical issues.
- Tools and equipment: Technicians rely on specialized tools and advanced diagnostic equipment to pinpoint problems and implement solutions.
- Customer interaction: Communicating clearly with clients is a vital part of the role. You’ll need to break down complex technical details into simple explanations, helping to build strong, trusting relationships with customers.
What Are Field Services?
Sometimes, the concept of understanding “the field” can confuse people. No, you’re not heading out to a cornfield or an apple orchard to fix things unless a piece of equipment needs fixing in these places. Rather, the field is referred to as working at the customer’s location where the repair or troubleshooting is needed, instead of at your own shop or place of business. Instead of customers coming to you, you go to them, whether a manufacturing plant, office building, or residential home.
- Why field services exist: Companies rely on on-site assistance to keep important equipment and infrastructure running efficiently. Technicians are sent directly to the location to minimize downtime and maintain business operations.
- How it’s different from office jobs: Field service technicians don’t stay in one place. They travel to a variety of locations, applying hands-on solutions to address equipment and system challenges.
- Growing demand: As connected technology and the Internet of Things (IoT) continue to expand, the need for technicians to handle on-site service, installation, and maintenance is rising steadily. Currently, the demand is expected to grow 8% between 2018 and 2028. If you’ve been paying attention to field service management trends, you’ve probably noticed that this is a hot conversation.
What Exactly Does a Field Service Technician Do?
At this point, you might have an inkling of what a service technician does, but we know we’ve been a bit vague. So, let’s provide some specific examples of how field service technicians help repair, install, maintain, and troubleshoot various pieces of equipment.
- Repairs and troubleshooting: Field service technicians are experts at diagnosing issues with equipment malfunctions. Whether it’s an HVAC system not cooling or a malfunctioning manufacturing machine, they pinpoint and fix the problem. Often, this needs to be done under tight time constraints to get things up and running as soon as possible.
- Equipment Maintenance: Technicians regularly service equipment to prevent unexpected breakdowns. Routine inspections, replacing worn parts, and making sure everything functions properly are key parts of this job, helping equipment last longer and work better.
- Training clients: Technicians also teach customers how to use and care for their equipment. Walking clients through proper use and maintenance practices, they help avoid future problems and reduce the need for frequent repairs.
What Skills Do You Need To Become a Field Service Technician?
Field service technicians possess highly unique skills that everyone does not share. And, of course, this is what makes them in such high demand. So, if you have the skills we’re about to list, it means that a field service technician is a good job for you.
- Technical skills: Technicians must be proficient with a variety of tools, machinery, and diagnostic equipment. In addition, knowing the specific industry they’re working in—whether it’s HVAC, building services, telecommunications, construction, fire safety services, or another sector—it’s a must for accurately servicing equipment.
- Soft skills: Communication, time management, and customer service skills are key when working directly with clients. Technicians need to explain technical issues in a clear, approachable way and manage their time well to keep up with scheduled visits and repairs.
- Problem-solving: Field service technicians often face unexpected challenges on the job, requiring excellent problem-solving skills. Being resourceful and thinking quickly when diagnosing and fixing problems is essential to succeed in this role.
Common Industries Employing Field Service Technicians
We’ve rattled off some of the industries where field service technicians play a vital role. But, there’s far more to add to the list. Here are some of the industries where field service and technical skills are in high demand.
- HVAC: Manage service schedules, dispatch technicians, and track maintenance contracts.
- Plumbing: Streamline job scheduling, invoicing, and customer management for efficient plumbing services.
- Telecom: Technicians in this industry install and repair communication systems, from phone lines to internet connections, keeping customers connected.
- Healthcare: Field technicians help maintain and repair critical medical equipment, such as imaging machines and diagnostic tools, playing an important role in patient care.
- Utilities and Manufacturing: From power plants to factories, technicians are super important in keeping equipment operational, performing repairs, and minimizing downtime in these high-demand environments.
- Fire Safety: Technicians are responsible for inspecting, installing, and maintaining fire alarms, sprinkler systems, and other safety equipment in commercial and residential buildings.
- Construction: On job sites, field service technicians are tasked with maintaining and repairing heavy machinery like bulldozers, cranes, and other essential equipment.
- Energy: Technicians install and service systems like solar panels, wind turbines, and oil drilling machinery.
Average Annual Salary of a Field Service Technician in the U.S.
This all begs the question—how much money does a field service technician make? And we’ve got good news for you, as the pay is actually quite competitive. To provide a bit of a baseline, you should know that the average salary for an adult in the U.S. is currently about $63,795. Remember that this is an average and includes all types of pay grades and professions.
For a field service technician, you will most likely earn between $57,000 and $84,000 annually. More specifically, the average pay is about $61,823, which is closely in line with the average salary we shared for the U.S. as a whole.
Keep in mind that salaries are going to vary based on a lot of different things. When answering the question—how much do field service technicians make—be sure to consider the following factors.
- Geographic differences: Salaries can vary greatly depending on where you work. Technicians in larger cities or regions with a high demand for tech services, such as California or New York, typically earn more than those in rural areas.
- Industry specialization: Some industries offer higher wages. For instance, field service technicians in healthcare or industrial manufacturing often command higher pay due to the complexity of the equipment and the high stakes involved.
- Experience level: Entry-level technicians may start around $45,000, while those with more experience and expertise can earn significantly more, even over $84,000. Education plays a role, too, as those with a specialized degree in fields like manufacturing may see higher earnings.
There is always room for growth, too, especially if you decide to move into field service management.
How Much Does a Field Service Technician Make Per Hour?
Want to know the average hourly rate that a field service technician makes? It’s about $23.18 per hour. However, field service technicians often can pick up overtime, which can help them grow their paychecks. And, in some cases, overtime might be paid at time and a half or double time. We’ll talk about that more next.
Consider the following.
- Overtime opportunities: Many industries that require 24/7 service, such as utilities or emergency repairs, offer overtime pay. This can significantly increase your income, especially if overtime is paid at time and a half or double time.
- Pay by certification: Gaining specialized certifications, such as those in HVAC, electrical systems, or telecom, can grow your hourly rate. Certifications show expertise, making technicians more valuable and eligible for higher pay.
- Union vs. non-union jobs: Technicians working in unionized roles often benefit from higher wages and better benefits packages compared to non-union positions, offering a potential route for increased income.
Is Working As a Field Service Technician a Good Job?
It’s always interesting to consider whether or not a certain job is a good one to have. But here’s the thing—if you have the skills to bring to the table and you enjoy what you do, then chances are that it’s a pretty good job.
If money is what you’re after, remember that the typical annual salary of a field service technician is well in line with the average salary across all industries. Sounds pretty good, right?
But there is more to it than just money. Here are some of the reasons why the field service technicians that we know love their chosen career path.
- Job variety: Every day presents a new challenge, whether it’s installing a system, troubleshooting a problem, or repairing complex equipment. This variety keeps the job engaging and far from repetitive. And we can all benefit from a bit of variety in our lives.
- Job security: As long as there are machines and systems that require upkeep or repairs, field service technicians will be in demand across many industries.
- Career progression: Over time, technicians can advance into specialized roles or managerial positions, which can lead to higher earnings and more responsibilities.
Benefits of Being a Field Service Technician
If you love being the hero who swoops in to save the day, then we’re confident you’ll enjoy your gig as a field service technician. The truth of that matter is that you can help fix things that are keeping people from getting on with their day. So when you fix their problem, they will appreciate the gift you have given them. And that can be pretty rewarding in and of itself.
There are other benefits to this career path as well. Here’s what we typically hear.
- Flexibility: Technicians often enjoy the freedom to manage their schedules, working independently rather than being tied to a desk.
- High demand: With numerous industries needing skilled technicians, job opportunities are plentiful, offering stability and options.
- Job satisfaction: It feels so good to know that you have solved a challenge for your customer. At the end of the day, you’ll leave the job site knowing that you help their business to get back up and running.
- Varying job locations: Field service work lets you travel to different sites. So no same old same old every day.
- Unique people: Every job introduces you to new clients, offering the opportunity to meet and interact with a wide variety of people. Talk about a great way to build referrals! The more people you meet and provide a great experience to, the more they’ll be likely to tell their family and friends about the service you provide.
Challenges Faced by Field Service Technicians
While we wish it wasn’t the case, all jobs come with challenges from time to time. Sometimes, it’s something small and easily remedied. Other times, challenges are big and can take more time and energy to fix. That said, here are some of the typical challenges that field service techs face when on the job.
- Physical demands: Lifting heavy equipment, working in tight spaces, or spending long hours on your feet can take a toll on your body, especially over time.
- Travel: Constantly moving between job sites can be exhausting, particularly in rural areas where long drives are common.
- Unpredictable hours: Being on-call for emergency repairs or service calls means that long, irregular hours can sometimes disrupt your personal time.
- Parts shortages: It can be frustrating to arrive on-site only to find that the necessary parts aren’t available, causing delays and dissatisfaction for both you and the customer.
How to Become a Field Service Technician
Do you think a field service technician job is in your future? If so, congratulations on taking the leap. There is a shortage of folks going into this business these days for a multitude of reasons.
One major factor is the aging workforce. Many experienced technicians are approaching retirement, and there aren’t enough younger workers stepping in to replace them. Some younger individuals view this as an “old-school” career and lean toward more modern or tech-heavy industries, despite the growing demand for field technicians.
The consequences of this shortage are concerning, to say the least. With fewer technicians available, first-time fix rates are dropping, meaning problems take longer to resolve. This leads to lost revenue for businesses that can’t get their equipment repaired quickly, ultimately lowering productivity. Customers are also feeling the impact, facing longer wait times and growing frustration when things don’t get fixed promptly.
So, if the idea of a field service tech job seems lucrative to you, here’s what you need to do.
1. Get Proper Education & Training
Most field service technicians start with a high school diploma or GED, but if you want to advance in this career, specialized training is highly recommended. Building a strong foundation in the skills and knowledge needed for your chosen industry is key.
- Vocational schools: Many technicians choose to enroll in vocational programs that focus on fields like HVAC, electronics, or mechanics. These programs offer in-depth, hands-on training that prepares you for the specifics of your industry.
- Apprenticeships: An apprenticeship allows you to gain valuable hands-on experience while learning from an experienced technician. These programs typically combine classroom instruction with real-world job training, making them a great option for those starting out.
- Continued education: Technology is always evolving, so many companies offer ongoing training to help technicians stay updated with new systems and tools. Being open to continued learning will help keep you competitive in the field.
2. Develop Your Technical Skills
Success as a field service technician depends largely on your technical skills. You’ll need to be comfortable working with various tools, diagnostic equipment, and specific machinery or systems related to your industry.
- Machinery knowledge: Understanding the systems you’ll be working on—whether it’s HVAC units, industrial equipment, or telecom systems—is vital for doing the job well. Familiarize yourself with the components and operations of these systems.
- Problem-solving skills: Field technicians are often called to troubleshoot and repair under tight timeframes. Being able to quickly identify the root cause of a problem and find an efficient solution is a key part of the role.
- Software skills: Many industries now rely on mobile apps or specialized software to track jobs, manage tasks, and log repairs. Technicians traditionally use field service management software to help manage their workload. Developing basic field service software proficiency can give you an edge when managing your workload.
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3. Obtain Any Relevant Certifications
Certifications not only give you a competitive edge but can also be a requirement in some industries. The right certification can open doors to specialized, higher-paying roles.
- Industry-specific certifications: Depending on your industry, you may need certifications in areas such as HVAC, telecommunications, or electrical work. These credentials show potential employers that you have the required expertise.
- Manufacturer certifications: Some equipment manufacturers offer training specific to their products. Earning these certifications can make you an expert on particular brands, increasing your market value.
- State or national licenses: In some cases, you may need to be licensed by your state or nationally, especially in fields like HVAC or electrical work. Be sure to check the specific licensing requirements for your area of specialization.
4. Gain Real-World, Hands-On Experience
Nothing beats hands-on experience in the field. While education and certifications are important, the knowledge you gain from on-the-job training is invaluable. Because challenges change every day, the chances are that you’ll learn something new every day, too.
Most technicians start by shadowing experienced professionals, learning the ropes, and understanding the daily challenges of the job. Over time, you’ll build confidence in handling equipment, diagnosing issues, and working with customers.
As you gain more experience, you’ll be trusted to take on jobs independently. This real-world experience will inevitably sharpen your technical skills and help you develop problem-solving abilities to help you be more successful on the job.
5. Develop Your Soft Skills and Specialize
In addition to technical skills, field service technicians need strong soft skills to succeed. The ability to communicate clearly with customers, manage your time effectively, and handle customer expectations is just as important as technical expertise.
- Communication: Field service technicians work closely with clients, often explaining technical issues in simple terms. Good communication builds trust and helps manage expectations, especially during delays or complications. Remember, no customer wants a technician who talks over them—they want someone who can break things down and explain them in a way that they’ll understand.
- Time management: You’ll likely be balancing multiple jobs at different locations, so the ability to manage your time efficiently is key to staying on track and meeting deadlines. Customers don’t appreciate tardiness when they need to get something up and running again.
- Specialization: As you gain experience, you may choose to specialize in a specific area, such as telecommunications or industrial systems. Specializing can lead to higher-paying jobs and more opportunities for career advancement.
Is a Field Service Technician Career Right for You?
If you are considering a field service technician role, know that the world needs people just like you. With more technicians, we can make sure products get to the market on time, and revenue isn’t stalled due to delays from broken-down equipment. Trust us, you’ll get to be a daily hero in the eyes of your customers.
To succeed in this field, you’ll need a combination of analytical skills, technical skills, problem-solving abilities, and strong communication. Whether diagnosing issues, performing maintenance, or explaining equipment functions to clients, your expertise will be in high demand. Salaries typically range between $57,000 and $84,000 annually, with opportunities to earn more through overtime, certifications, or specialization.
Getting started requires the right education and training, gaining hands-on experience, and possibly obtaining industry-specific certifications. If you’re ready for a hands-on, rewarding career that offers job security and variety, becoming a field service technician might just be the path for you.
