OUR BLOG

Newsletter - July 16, 2017

By matt.bonfiglio@tryhousecall.com |

New Online Booking Look & Feel

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8 Hacks To Boost Productivity This Summer

By matt.bonfiglio@tryhousecall.com |

Summers are relentless. The days are long and your business is busier than ever. At the end of it, you may walk away feeling as though it was one big blur.  While summer is one of the busiest seasons around, there is something to be said about making the most efficient use of this valuable time. Implementing a few inexpensive hacks will put money back in your pocket, shave hours off your work day, and reclaim some valuable time to enjoy your summer.

Even better, these efficiency hacks have long-term benefits and will set your business up for success in the coming months. We’ve put together a short-list of 10 pro business hacks that will surely add some sizzle to your step.

Faster Modern Communication

With 97% of Americans using text messages, it no wonder that texting is the most popular and most frequently used form of communication. Text messaging is 10x faster than making a phone call and costs 125% less. Customers are also far more likely to see and respond to your message. 

Keep & Update Records

Keeping records sounds like the easiest part of good office management – but keeping them updated can be a lot harder in practice, especially when they build up. The easiest way to beat this is problem is to make updating records an automatic routine. When you get a new customer or client, it only takes a moment to enter them into your customer list. Having accurate records is a sure fire way to quickly increase company efficiency and keep everyone organized.

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Newsletter - July 9, 2017

By matt.bonfiglio@tryhousecall.com |

Same Email For Multiple Customers

You can now assign the same email to multiple customers. For instance, if John Smith is both a residential customer and a business in your database, and uses the same email address for both accounts, you can now be sure that all email notifications will reach him. 

Multiple Email Addresses for a Customer

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Tips & Tricks For Your Business

By matt.bonfiglio@tryhousecall.com |

Summer is here and we know that means that business is heating up. Make sure you’re making the most of this busy season with a few business hacks to help you save time and money, while continuing to grow your business.

We've put together the best tips and tricks for running your business in this infographic. Click the button below to view all of these helpful hints and enjoy the rest of your summer. 

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Newsletter - June 25, 2017

By matt.bonfiglio@tryhousecall.com |

- Coming Soon - 

Get setup now for online booking on Bing, Yahoo, Yellow Pages & Citysearch

 

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The Secret to Success: Customer Service

By matt.bonfiglio@tryhousecall.com |

What do you think the most important factor is for your business’ success? Some might say it’s having good equipment. Others might say it’s the people you hire that make your business successful. While those are very important contributing factors, we believe that the most influential key to consistent and long-term growth is your customer service.  

But what does great customer service look like? Maintaining a healthy relationship with your customers is a lot more than just greeting them with a smile and providing them with quality service. In order to improve your customer retention and boost repeat business, you need to form a relationship with your customers, letting them know you value their business while leaving a lasting impression.

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Newsletter - June 11, 2017

By matt.bonfiglio@tryhousecall.com |

Redesigned Newsletters

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Newsletter - May 28, 2017

By matt.bonfiglio@tryhousecall.com |

Employee Timecards

 

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Newsletter - May 7, 2017

By matt.bonfiglio@tryhousecall.com |

Web Portal Facelift

 

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Newsletter - June 4, 2017

By matt.bonfiglio@tryhousecall.com |

New Logo and Icon, Same Commitment

At Housecall Pro, our brand promise has always been to provide an open door, both literally and figuratively. We work to create features for our customers that open new doors of opportunity. And, likewise, our door is always open to hear how we can improve.

This philosophy is behind our single goal: providing you with the best platform to run and grow your business. 

Many companies have told us that the simple 'On my way!' text helps ensure a warm reception and an open door when they arrive on the job. The power of this simple gesture can transform an anxious in-home appearance into a friendly interaction that keeps a delighted customer re-booking year after year. Combined with automated notifications during the job process, booking through Yelp, Facebook, your website, and the Housecall consumer app... we will continue to look for more ways to open new doors of opportunity for your business.

Many companies have also told us how happy they are to have found a software partner that is willing to accept criticism and improve. And although we won't always be able to make changes at lightspeed, we promise to never stop trying.

With this mission in mind, we have updated our logo to both tell our story and permanently ingrain our commitment to your success. Our new logo replaces the truck guy with an open door.

On Monday night, we will update our app and the icon will change on your phone:

 

 

We will continue working to earn your business each and every day. As always, we welcome your valuable feedback. 

With warm regards,
Ian Heidt
CEO, Housecall Pro

Activity Feed

There is now a centralized location to see activity on all of your jobs. The activity feed can be accessed from any screen by clicking on the heart beat icon next to the settings icon at the top right-hand corner of the web portal. You can scroll through the feed, expand and collapse items for additional details, and click into detail pages directly from the tab.

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