OUR BLOG

Approaching Female Customers as a Service Business Professional

By Caroline K. |

Interacting with your customers is one of the most important parts of running a service business. If a person doesn’t like you, or feel comfortable with you in their home, they are far less likely to become a repeat customer. Knowing how to appropriately interact with female customers in their own home is key to helping them feel at ease. Follow the advice below and you’ll be golden!


Personal Space is Your Friend

Keep an appropriate amount of space between your female customer and yourself. Particularly if she is the only one home, be mindful of the fact that you are in her house by being respectful of her space. You should also be wary of sneaking up on your customer. Let her know what rooms in the house you will need to visit and in what order. If you want to go over anything with her when you are finished with your work, let her know ahead of time and ask where you will be able to find her when you’re finished in order to avoid wandering around her house.

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How to Turn Your Service Business Referrals into a Gold Mine

By Kerry H. |

Who do you trust more: your friend or a an actor in a TV commercial? You probably don’t even have to think twice about it. Advice from someone you know is much more trustworthy than an ad.

People are more likely to listen to advice from their friends. They’re also 4x more likely to buy based on those recommendations. 

What does this mean for your business? Referrals are a gold mine that you should be tapping into regularly. 


1. Provide excellent service.

Show your customers the value of what you offer before you ask them to refer their friends. Inspire your customers to send more business your way by going above and beyond their expectations. The happier you make them, the more willing they will be to spread the word.

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How to Handle the Haters

By Caroline K. |

We’ve all experienced it. An unhappy customer takes to the internet to blast your company and it suddenly becomes the most glaring thing on the review site. You’re angry, a little hurt, possibly confused as to why this person would say such things. But it happened, it’s out there, and now you have to deal with it. So what steps should you be taking to deal with these negative reviews? Here’s our advice on how to successfully handle them and move forward. 

Take a Step Back

The first thing you need to do is take a step back from the situation. Put your emotions aside and evaluate the review to determine if it was warranted. Did you show up late? Were you unprepared? Did the job take longer than you had told the customer it would? Sometimes we make mistakes, and the unhappy customer takes to the internet. It’s important to determine the underlying factor that caused this customer to take the time to write a negative review in order to determine how to best move forward.

Respond Publicly

Once you’ve put your emotions aside, respond to the review publicly. Don’t get defensive, even if you think the review was undeserved. Address the customer's concerns in a calm, respectful, and apologetic manner. 

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Newsletter - October 16, 2016

By Kerry H. |

Newsletter & Updates

What's New on Mobile:

Tipping

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Newsletter - October 9, 2016

By Kerry H. |

Newsletter & Updates

What's New on Android:

Invoice Preview and Improved Workflow

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Newsletter - October 2, 2016

By Kerry H. |

Newsletter & Updates

What's New on the Web Portal:

New Employee Roles and Customizable Permissions

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Newsletter - September 25, 2016

By Kerry H. |

Newsletter & Updates

What's New on Android:

New Navigation and Price List 

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Newsletter - September 18, 2016

By Kerry H. |

Newsletter & Updates

What's New:

Dream Hawaiian Sweepstakes

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Newsletter - September 10, 2016

By Kerry H. |

Newsletter & Updates

What's New:

Online Services Booking
Do more with the online booking widget for your website! Let customers select the exact service they need.

In-App Company Setup & Customer Import from Contacts
Edit your company information and import customers from your phone's address book.

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Do You Even Promote?

By Caroline K. |

Everyone loves a good discount. So, how can you run a successful sale to increase your revenue and gain more customers? Check out these tips and tricks to learn how to expand your business!

Have a Reason For Your Promotion

Sending out promotions willy-nilly might lead to some success, but to really create a great promotion you should have a reason behind it. Do you want to generate more referrals? Introduce a new service that you are now offering? Up your business during a slow season? Be sure to define a goal you want to accomplish during your promotion and create the discount accordingly.

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